Returns
If any item is found to be defective within the guarantee period please get in touch with us via phone +44 (0) 1942 769632 or you can send an E-mail to the following address shop@lowestcostcontrols.co.uk. We will replace any item within 7-14 days after it has been found to be defective.
Returning an Item
Original packaging and contents, and receipt must accompany all returns.
Please do not send items without first speaking to our returns department, you can either call us on +44 (0) 1942 769632 or mail us at shop@lowestcostcontrols.co.uk so we can issue you with an RMA number, as we will not accept returns without this number.
Pack your item securely making sure you include your Order ID number (if known) (you can request your Order ID Number by emailing our returns team at returns@mkwheatingcontrols.co.uk Be sure to include your name and address and original receipt.
Collections
Lowest Cost Controls can arrange for your items to be collected and returned to our stores for you, please note if your item is deemed to be in working order then Lowest Cost Controls will charge you for this service.
Using the Post Office
We advise that you use the “Compensation Fee Parcels” service for parcels valued over £20.00, or obtain a “Proof of Postings Certificate” for parcels under £20.00. Please ensure your parcel is covered for the value of its contents.
Lowest Cost Controls will not be held liable for ANY items returned by a customer. For any refund processed, a confirmation will be sent to you via e-mail. For any replacement, we will process your request within 24 hours, however please allow 14 days turnaround from the time you send your item back to us to redelivery. Please note that any warranty offered does not cover any carriage charges incurred…
Original packaging and contents, and receipt must accompany all returns.
Please do not send items without first speaking to our returns department, you can either call us on +44 (0) 1942 769632 or mail us at shop@lowestcostcontrols.co.uk so we can issue you with an RMA number, as we will not accept returns without this number.
Return of Unwanted Goods
You must notify Lowest Cost Controls before returning any item and obtain a RMA number, without this number lowestcostcontrols.co.uk will not accept your goods, unwanted goods will incur a handling charge of 25%. All unwanted goods must be returned within 7 days.
Faulty Items
All items returned as faulty will be tested by our engineers. If the item is found not to be faulty a restocking fee of 25% will be charged. Your statutory rights are not affected.
If we believe your problem would be better dealt with by the manufacturers we will advise you accordingly, the main reason we do this is to ensure that you receive the best possible support on their products.
Replacing a Product
We will replace your item with the same product or to the same value as the one you have returned at the time of purchase.
We are unable to offer refunds on products over 14 days from date of purchase.
Refunds are offered in the way of a CREDIT NOTE, this does not affect your statutory rights.
If the item(s) are tested faulty they will be either replaced by lowestcostcontrols.co.uk or returned to manufacturer for repair/replacement. .